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  1. Home
  2. Course Catalogue
  3. Facilities Management (FM)
  4. FM Performance, SLAs & KPIs
  5. FM Reporting, Action Tracking & Performance Reviews

M33 · FM Performance, SLAs & KPIs

FM Reporting, Action Tracking & Performance Reviews

Turn facilities records into clear reports, action registers and performance reviews. Separate facts, exceptions and decisions so that follow-up responsibilities remain visible.

Booking requests are open for review. The team confirms the schedule; online learning access is not yet available.

Intermediate1 Day
$10Live online
Request a booking
Distance learning
$10
Live online
$10
Classroom
$10
Blended learning
$10

USD prices exclude applicable taxes, travel, special venue costs and external examinations or accreditation. Delivery, availability and any additional charges are confirmed before payment. Corporate or customized delivery: Request Quote.

Course overview

Turn facilities records into clear reports, action registers and performance reviews. Separate facts, exceptions and decisions so that follow-up responsibilities remain visible.

Why this course matters

A useful performance review connects a reliable narrative with owned actions, escalation and evidence of closure.

Learning objectives

  • Explain the scope of reporting purpose and audience.
  • Identify the key requirements for reliable data and performance narratives.
  • Apply a structured approach to action register design and ownership.
  • Evaluate evidence relating to review meetings and escalation.
  • Develop a practical output for closure evidence and trend analysis.

Who should attend

FM practitioners, supervisors, service coordinators and facilities managers

Prerequisites

Familiarity with the relevant workplace procedures and responsibilities is recommended. Bring questions from your role; any required preparation is confirmed before booking.

Course curriculum

  1. Reporting purpose and audience

  2. Reliable data and performance narratives

  3. Action register design and ownership

  4. Review meetings and escalation

  5. Closure evidence and trend analysis

Practical learning

Repair a fictional FM report and action register. Resolve contradictory figures, explain exceptions and prepare a focused review agenda with owners and closure evidence.

Assessment approach

Knowledge checks assess understanding, while a practical case output tests application. Review criteria are accuracy, use of evidence, recognition of limitations, clear responsibility and feasibility. The facilitator provides feedback; joining instructions confirm attendance requirements and any formal pass criteria before delivery.

Completion information

An Al-Warkaa professional-development completion certificate may be issued against the confirmed attendance and assessment requirements. This is not a claim of professional licensure, regulatory authorisation or third-party accreditation.

Delivery options

Live Online / Distance Learning; Classroom; Corporate In-House; Blended where suitable

Online delivery means instructor-led live online or distance learning. Practical workshops retain the stated classroom/in-house preference. Dates, teaching language, venue and the session schedule are confirmed before enrolment.

Corporate delivery

Request a proposal with the course, number of participants, location, preferred dates and delivery method. Groups above 12 receive a custom quotation. Travel, venue, accommodation, printing, examinations and third-party certification are included only when expressly stated in the proposal.

Frequently asked questions

Does an enquiry reserve a place?

An enquiry starts a discussion. Your place or group delivery is confirmed after availability, scope and commercial terms are agreed.

Can the course use our procedures?

Yes, relevant anonymised documents can be agreed for corporate delivery. Added scope and extensive preparation are confirmed in the quotation.

Is this available as an immediate self-paced course?

The approved online pathway is live online/distance learning. Self-paced learning media is not represented as available until it has been developed and enabled.

Related courses

M01Facilities Management Fundamentals

Introduction to Facilities Management

$10Live online
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Understand how facilities, people and support services work together. Define service boundaries, clarify stakeholder needs and use evidence to judge whether a workplace is ready for use.

Delivery options

Live Online / Distance Learning; Classroom; Corporate In-House; Blended where suitable

Completion certificate, subject to requirements
View course↗
♡
M02Facilities Operations & Maintenance

Facilities Management for Supervisors

$10Live online
Intermediate2 Days

Coordinate daily facilities services, allocate responsibilities and follow up service issues. Practise the supervision, communication and escalation decisions needed to keep work organised.

Delivery options

Live Online / Distance Learning; Classroom; Corporate In-House; Blended where suitable

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M03Facilities Management Fundamentals

Facilities Management for Managers

$10Live online
Advanced2 Days

Connect facilities strategy with resources, service risks and organisational priorities. Review performance and supplier decisions from the perspective of an accountable FM manager.

Delivery options

Live Online / Distance Learning; Classroom; Corporate In-House; Blended where suitable

View course↗
♡

Booking requests are open for review. The team confirms the schedule; online learning access is not yet available.

YOUR NEXT STEP

Plan your learning.

Confirm the schedule, format, teaching language and price before booking.

Request a bookingCorporate training — Request Quote
Teaching language
Confirmed with booking
Certificate
Confirmed with booking

Delivery
Live Online / Distance Learning; Classroom; Corporate In-House; Blended where suitable

Course duration
1 Day

For an existing confirmed enrolment, use your student account.

Student account →

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