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Al-Warkaa

AL-WARKAA · TRAINING & PROFESSIONAL DEVELOPMENT

Course Catalogue

Developing People. Strengthening Organizations.

202694 current public courses

ABOUT THIS CATALOGUE

Current training information, shaped for discovery.

Explore practical training designed for professionals, teams and organizations. Every course shown here is drawn directly from the current Al-Warkaa public catalogue.

Al-Warkaa provides professional and technical learning that connects clear concepts with workplace decisions, practical application and measurable development.

HOW WE DELIVER TRAINING

Choose an arrangement that fits the learning need.

Self-Paced Online

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Live Online

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Classroom

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Corporate In-House

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Blended where suitable

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01

TRAINING AREA

Health, Safety & Environment (HSE)

Practical capabilities for preventing harm, controlling hazards and assuring safe operations.

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Contractor HSE Management

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H37

Contractor HSE Management & Performance Assurance

Manage contractor HSE interfaces from selection and mobilisation to delivery and review. Examine responsibilities, worksite evidence and the response to performance gaps.

Advanced2 DaysLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking

Food Safety & HACCP

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C16

Catering Operations, Food Safety & HSE Assurance

Integrate catering-service management with food-safety and workplace HSE controls. Clarify responsibilities and evidence across preparation, service and operational assurance.

Advanced2–3 DaysCorporate In-House / Classroom; Live Online by arrangement; Blended where suitableConfirmed for each booking
Request a ProposalView course
M22

Food Safety Awareness – Level 1

Recognise everyday food-safety hazards and the basic hygiene behaviours that reduce contamination. Learn when to report a problem and follow approved handling instructions.

Foundation½ DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
M23

Food Safety for Food Handlers – Level 2

Apply food-handler responsibilities during receiving, storage, preparation and service. Follow approved hygiene controls, prevent cross-contamination and report unsafe conditions promptly.

Operational1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
M24

Level 3 Award in Supervising Food Safety in Catering

Develop the supervisory practices used to manage food safety in catering. Review staff instruction, hygiene controls, monitoring records and corrective follow-up; external award arrangements…

Supervisory3 Days / 18–20 HoursLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
M25

Food Safety Inspection & Auditing

Inspect and audit food-safety arrangements using defined criteria and objective evidence. Record findings clearly and check whether corrective actions address the identified gaps.

Intermediate1 DayClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
M26

Food Safety Management for Catering Operations

Coordinate the food-safety management activities of a catering operation. Connect approved procedures, responsibilities, monitoring and management review across the food-service process.

Supervisor / Manager1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
M27

Food Safety in Camps & Remote-Site Operations

Examine food-safety challenges in camps and remote locations, including supply, storage, transport and service. Plan oversight around the site's resources and approved controls.

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
M28

HACCP Level 1 – Awareness

Recognise food-safety hazards and understand why HACCP depends on effective hygiene practices. Learn the purpose of monitoring, reporting deviations and keeping accurate records.

Foundation½ DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
M29

HACCP Level 2 – HACCP for Food Handlers

Follow an approved HACCP plan as a food handler. Use validated limits and monitoring instructions, report deviations and protect affected food within your assigned…

Operational1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
M30

HACCP Level 3 – HACCP for Supervisors & Managers

Develop and review HACCP arrangements from product description and hazard analysis through CCPs, validated limits, monitoring and corrective action. Distinguish validation from ongoing verification.

Supervisory2 DaysLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking

HSE Management Systems & Assurance

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H35

HSE Management Systems Fundamentals

Understand the elements of an HSE management system and how they connect. Review policy, planning, implementation, assurance and management review within operational responsibilities.

Foundation1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
H36

HSE Inspections, Audits & Assurance

Plan HSE inspections and audits using clear criteria and evidence. Distinguish observations, nonconformities and assurance conclusions, then follow actions to closure.

Intermediate2 DaysClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
H38

HSE Performance Reporting, KPIs & Action Tracking

Prepare HSE reports that connect indicators to decisions and action ownership. Review data definitions, exceptions and overdue follow-up rather than relying on headline numbers…

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking

Incident Investigation & Root Cause Analysis

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C09

Incident Investigation, RCA & Service Improvement

Investigate incidents that affect both service delivery and HSE performance. Connect evidence and causal analysis with service recovery, corrective action and effectiveness checks.

Advanced2 DaysCorporate In-House / Classroom; Live Online by arrangement; Blended where suitableConfirmed for each booking
Request a ProposalView course
H31

Incident Investigation Fundamentals

Follow a structured incident investigation from initial response to evidence collection and reporting. Separate established facts from assumptions before recommending corrective action.

Foundation1 DayClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
H32

Incident Investigation & Root Cause Analysis (RCA)

Analyse incident evidence to test causal explanations and underlying contributors. Select actions that address the findings and plan an effectiveness review.

Intermediate2 DaysClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
H33

Advanced Incident Investigation for HSE Professionals

Review complex incident evidence, competing explanations and organisational influences. Develop a defensible investigation report with traceable findings and proportionate recommendations.

Advanced2 DaysClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
H34

Near-Miss Reporting, Corrective Action & Lessons Learned

Turn near-miss reports into useful learning and action. Clarify what happened, assess the need for follow-up and check that corrective measures reduce recurrence.

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking

Permit to Work & Safe Systems of Work

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C08

Permit to Work & Contractor Interface Management

Coordinate permits and contractor interfaces when work scopes overlap. Review area responsibilities, isolations, handovers and the conditions for restricting or stopping work.

Intermediate1–2 DaysCorporate In-House / Classroom; Live Online by arrangement; Blended where suitableConfirmed for each booking
Request a ProposalView course
H25

Permit to Work (PTW) Fundamentals

Understand the permit-to-work process from work definition and hazard controls to issue, acceptance, suspension and closeout. Clarify responsibilities and supporting certificates.

Foundation1 DayClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
H26

Safe System of Work (SSOW)

Connect planning, risk assessment, competence, supervision and work authorization in a safe system of work. Review how the arrangements operate together at the worksite.

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
H27

PTW for Supervisors & Area Authorities

Examine permit-to-work decisions made by supervisors and area authorities. Review worksite conditions, interfaces, control confirmation and handover responsibilities.

Intermediate1 DayClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
H28

PTW Assurance, Monitoring & Compliance

Check how a permit-to-work system is applied in practice. Sample permits and worksite evidence, record deviations and follow corrective actions through to effectiveness review.

Advanced1 DayClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
H29

SIMOPS – Simultaneous Operations Safety Management

Manage the interfaces created by simultaneous operations. Identify conflicting activities, agree coordination arrangements and review conditions that require restriction or suspension.

Advanced1–2 DaysClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking

Process Safety & Major Accident Risk

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C13

Asset Criticality, Maintenance Strategy & Process Safety

Link asset criticality and maintenance strategy to process-safety functions. Review failure consequences, maintenance evidence and the control of impaired safety-critical assets.

Advanced2–3 DaysCorporate In-House / Classroom; Live Online by arrangement; Blended where suitableConfirmed for each booking
Request a ProposalView course
C14

Management of Change for Facilities & Operations

Manage changes that affect facilities, services and operating controls. Coordinate impact reviews, approvals, updated information and readiness checks across affected teams.

Advanced2 DaysCorporate In-House / Classroom; Live Online by arrangement; Blended where suitableConfirmed for each booking
Request a ProposalView course
H01

Process Safety Management (PSM) Fundamentals

Understand how process-safety management addresses major accident hazards. Connect leadership, operating controls and barrier assurance with learning from events and performance indicators.

Foundation1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
H02

Process Safety Management for Supervisors & Managers

Review process-safety responsibilities at supervisory and management level. Make priorities, operational limits, barrier concerns and escalation decisions explicit in everyday leadership.

Intermediate2 DaysLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
H03

Process Safety Management Systems – Implementation & Assurance

Translate process-safety management requirements into an implementation and assurance approach. Examine responsibilities, evidence, review cycles and the closure of system gaps.

Advanced2–3 DaysLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
H04

Process Safety vs Occupational Safety

Distinguish personal occupational-safety risks from process-safety major accident risks. Compare the hazards, controls and indicators needed for each without treating one as a substitute…

Foundation½–1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
H05

Process Safety Leadership & Major Accident Prevention

Examine how leadership decisions influence major accident prevention. Connect priorities, resources, operational challenge and visible follow-up of process-safety concerns.

Management1 DayClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
H06

Process Safety Performance Indicators – Leading & Lagging KPIs

Select and interpret leading and lagging process-safety indicators. Review definitions, data quality and follow-up so that reporting reveals control weaknesses as well as past…

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
H07

Major Accident Hazard (MAH) Management

Structure the management of major accident hazards around credible scenarios and effective controls. Review responsibilities, evidence and the treatment of unresolved weaknesses.

Advanced1–2 DaysClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
H09

HAZID – Hazard Identification Study

Prepare and participate in a structured HAZID study. Define scope, explore credible hazards and record recommendations with clear ownership and follow-up.

Intermediate1–2 DaysClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
H10

HAZOP Fundamentals

Understand the HAZOP study sequence from design intent and node selection to deviations, causes, consequences and safeguards. Practise recording clear study findings and recommendations.

Intermediate2 DaysClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
H11

HAZOP – Practical Workshop & Case Study

Apply the HAZOP method to a structured training case. Work through node information, guideword prompts and safeguards, then produce a reviewable study record and…

Advanced2–3 DaysClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
H12

LOPA – Layer of Protection Analysis Fundamentals

Explore how LOPA evaluates a defined hazardous scenario and its independent protection layers. Examine assumptions and evidence without confusing screening calculations with a complete…

Intermediate1–2 DaysClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
H13

Bowtie Risk Assessment & Barrier Management

Build a bowtie around a defined loss-of-control event. Link threats and consequences to preventive and mitigative barriers, then examine barrier ownership and assurance.

Intermediate2 DaysLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
H14

Quantitative Risk Assessment (QRA) Fundamentals

Understand the structure and limitations of quantitative risk assessment. Review scenario selection, frequency and consequence inputs, uncertainty and the communication of results.

Advanced2 DaysLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
H15

SIL – Safety Integrity Level Awareness

Understand what a Safety Integrity Level describes and where it fits within functional safety. Recognise the evidence and specialist responsibilities involved in safety-instrumented functions.

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
H17

Barrier Management Fundamentals

Identify the purpose and ownership of operational safety barriers. Review performance expectations, impairment information and the actions needed when barrier effectiveness is uncertain.

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
H18

Safety Critical Elements (SCE) – Identification & Management

Identify safety-critical elements in relation to major accident scenarios. Connect their required functions with maintenance, testing, impairment control and responsible ownership.

Intermediate1–2 DaysLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
H19

SCE Performance Standards Development

Develop clear performance standards for safety-critical elements. Specify the required function and evidence used to assess performance, with review of assumptions and dependencies.

Advanced2 DaysClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
H20

Major Accident Controls & Barrier Assurance

Review whether major accident controls are present and effective. Use assurance evidence to distinguish healthy barriers from impaired, unverified or overdue controls.

Advanced2 DaysClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
H21

Management of Change (MOC) Fundamentals

Recognise changes that require formal review before implementation. Follow an MOC process through screening, risk review, authorization, communication and closure.

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
H22

MOC – Practical Application in Oil & Gas Operations

Apply management of change to an oil-and-gas operating case. Examine temporary changes, affected documents, interfaces and readiness evidence before implementation and closure.

Advanced1–2 DaysClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
H23

Pre-Startup Safety Review (PSSR)

Prepare and review pre-startup safety evidence. Identify unresolved actions, readiness conditions and the authority required before equipment or a process is started.

Intermediate1 DayClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
H24

Pre-Activity Safety Review (PASR)

Organise a pre-activity safety review around the task, people, interfaces and controls. Identify what must be confirmed before authorizing the planned activity.

Intermediate1 DayClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
H30

MOPO – Matrix of Permitted Operations

Read and apply a Matrix of Permitted Operations within its approved scope. Connect operating conditions and barrier impairments with restrictions, escalation and authorization requirements.

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
H39

Emergency Preparedness, Response & Major Accident Scenarios

Prepare for emergencies using credible major accident scenarios. Connect response roles, communication, resources and exercises with the site's approved emergency arrangements.

Intermediate1–2 DaysClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
H40

Fire, Explosion & Gas Dispersion Risk Fundamentals

Explore the factors that influence fire, explosion and gas-dispersion scenarios. Interpret consequence information and its limitations when discussing risk controls and emergency planning.

Advanced2 DaysClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking

Risk Assessment & Hazard Management

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C06

Operational Risk Management for FM & Support Services

Assess operational risks that cross facilities and support-service boundaries. Coordinate treatment actions, ownership and follow-up across the teams responsible for delivery.

Advanced2 DaysCorporate In-House / Classroom; Live Online by arrangement; Blended where suitableConfirmed for each booking
Request a ProposalView course
H08

Hazard Identification & Risk Assessment (HIRA)

Identify hazards and assess risks within a defined task or operational scope. Describe who or what may be affected, review controls and communicate the…

Foundation1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
H16

Risk Register Development & Risk Treatment

Create a usable risk register with clear scenarios, owners and treatment actions. Review residual risk, decision records and the evidence needed to keep the…

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
02

TRAINING AREA

Facilities Management (FM)

Plan, operate and improve facilities, assets and support services.

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Business Continuity for Facilities

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C07

Business Continuity & Emergency Preparedness for Facilities

Connect facilities continuity priorities with emergency preparedness. Review dependencies, response arrangements, recovery needs and exercises using an organisational training case.

Advanced2 DaysCorporate In-House / Classroom; Live Online by arrangement; Blended where suitableConfirmed for each booking
Request a ProposalView course
M34

Business Continuity for Facilities & Life-Support Operations

Plan the continuity of essential facilities and life-support services during disruption. Examine priorities, dependencies, recovery arrangements and exercises that test the plan.

Advanced1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking

Camp & Accommodation Management

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C15

Camp & Accommodation HSE Management

Coordinate accommodation and camp services with HSE responsibilities. Review resident needs, service interfaces, inspections and the escalation of unsafe conditions.

Intermediate2 DaysCorporate In-House / Classroom; Live Online by arrangement; Blended where suitableConfirmed for each booking
Request a ProposalView course
M16

Camp & Life-Support Services Management

Coordinate the services that keep a camp functioning: accommodation, catering, housekeeping and essential support. Review service interfaces, operational priorities and resident needs.

Intermediate2 DaysLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
M17

Accommodation Management & Camp Operations

Organise accommodation allocation, occupancy records, room readiness and resident support. Use clear handovers and issue reporting to manage day-to-day camp operations.

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking

Catering & Hospitality Services

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M19

Catering & Hospitality Services Management

Coordinate catering and hospitality services from demand planning to service delivery. Examine staffing, service quality and the interfaces with food-safety responsibilities.

Intermediate1–2 DaysClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking

Cleaning & Housekeeping Management

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M18

Cleaning & Housekeeping Management

Plan cleaning and housekeeping around defined tasks, frequencies and acceptance standards. Review supervision, resources and inspection evidence for different facility environments.

Foundation / Intermediate1 DayClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking

Facilities Management Fundamentals

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M01

Introduction to Facilities Management

Understand how facilities, people and support services work together. Define service boundaries, clarify stakeholder needs and use evidence to judge whether a workplace is…

Foundation1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableEnglish & Arabic
M03

Facilities Management for Managers

Connect facilities strategy with resources, service risks and organisational priorities. Review performance and supplier decisions from the perspective of an accountable FM manager.

Advanced2 DaysLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking

Facilities Operations & Maintenance

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C12

Work Order, Risk & Safe Execution Management

Connect a work order's service requirements with risk controls and safe execution. Review planning, authorization, handover and evidence-based acceptance before closure.

Intermediate2 DaysCorporate In-House / Classroom; Live Online by arrangement; Blended where suitableConfirmed for each booking
Request a ProposalView course
M02

Facilities Management for Supervisors

Coordinate daily facilities services, allocate responsibilities and follow up service issues. Practise the supervision, communication and escalation decisions needed to keep work organised.

Intermediate2 DaysLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
M04

Facilities Operations & Maintenance Management

Plan and coordinate facilities operations and maintenance. Connect asset needs, work priorities and service continuity with the evidence required to review completed work.

Intermediate2 DaysLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
M05

Hard & Soft FM Services Management

Manage the interfaces between technical building services and everyday support services. Clarify ownership, handovers and service expectations across hard and soft FM activities.

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
M12

Work Order Management & Service Acceptance

Follow a service request from definition and prioritisation to execution and acceptance. Identify the records and checks needed before closing a work order.

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking

FM Contracts & Contractor Management

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C04

Contract Mobilization & HSE Readiness

Prepare an FM contract for mobilisation with HSE readiness built into the plan. Review resources, documentation, interfaces and acceptance conditions before service starts.

Advanced2 DaysCorporate In-House / Classroom; Live Online by arrangement; Blended where suitableConfirmed for each booking
Request a ProposalView course
M09

FM Contract Management Fundamentals

Read FM contracts through their scope, responsibilities, service obligations and change controls. Practise linking contract requirements to delivery evidence and commercial follow-up.

Intermediate2 DaysLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
M11

Managing Outsourced FM Services & Service Providers

Set clear interfaces with outsourced FM providers. Coordinate service mobilisation, communication and performance reviews while retaining the client's responsibility for effective oversight.

Intermediate / Advanced1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
M15

Scope of Work Development & Interpretation for FM Services

Translate facilities needs into a clear scope of work. Define deliverables, quantities, frequencies, acceptance requirements and exclusions, then control changes to the agreed scope.

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking

FM Cost Control & Budgeting

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M14

FM Cost Control, Budgeting & VOWD Fundamentals

Connect FM budgets, committed costs and the value of work done. Examine how timing, quantities and supporting records influence cost reports and forecasts.

Intermediate1–2 DaysLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking

FM Inspection & Audit

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M07

FM Inspection & Audit Techniques

Plan facilities inspections and audits, record objective evidence and follow findings through to closure. Distinguish a completed corrective action from evidence that the problem…

Intermediate1 DayClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking

FM Performance, SLAs & KPIs

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C10

KPI, SLA & HSE Performance Management

Bring service agreements, operational KPIs and HSE indicators into a coherent performance review. Define data, ownership and escalation while keeping different measures distinct.

Advanced2 DaysCorporate In-House / Classroom; Live Online by arrangement; Blended where suitableConfirmed for each booking
Request a ProposalView course
M06

FM Performance Management – KPIs, SLAs & Service Standards

Interpret facilities performance using clear service standards, SLAs and KPIs. Examine how definitions, time periods and missing data affect conclusions about service quality.

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
M13

SLA & KPI Development and Performance Monitoring

Develop usable service agreements and performance measures. Define targets, calculation rules, responsibilities and review arrangements so that SLA and KPI results can support decisions.

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
M33

FM Reporting, Action Tracking & Performance Reviews

Turn facilities records into clear reports, action registers and performance reviews. Separate facts, exceptions and decisions so that follow-up responsibilities remain visible.

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking

Pest & Waste Management

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M20

Waste Management for Facilities & Camps

Organise waste segregation, collection and contractor handovers in facilities and camps. Review storage arrangements, records and escalation of waste-management problems.

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
M21

Pest Management for Facilities & Camps

Support an integrated approach to pest prevention, inspection and contractor follow-up. Interpret signs of pest activity and record actions within the site's approved arrangements.

Intermediate1 DayClassroom / Corporate In-House preferred; Live Online by arrangement; Blended where suitableConfirmed for each booking
03

TRAINING AREA

Oil, Gas & Energy

Develop capabilities across oil, gas and energy operations and their support services.

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Oil & Gas Support Services

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C20

Oil & Gas Support Services Management Program

Coordinate support services for oil-and-gas operations across facilities, camps, contractors and HSE interfaces. Review readiness, performance and improvement through an integrated organisational case.

Advanced5 DaysCorporate In-House / Classroom; Live Online by arrangement; Blended where suitableConfirmed for each booking
Request a ProposalView course
04

TRAINING AREA

Engineering & Technical

Strengthen engineering knowledge, technical practice and asset reliability.

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Programme development in progress

This strategic training area is ready for future approved courses.

05

TRAINING AREA

Project Management

Plan and control project scope, schedules, costs and delivery.

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Programme development in progress

This strategic training area is ready for future approved courses.

06

TRAINING AREA

Leadership & Management

Build leadership, supervision and management capabilities for effective teams and operations.

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Leadership Skills

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C02

FM & HSE Leadership for Supervisors and Managers

Build shared leadership practices across FM and HSE teams. Review supervision, operational priorities, communication and the handling of service and safety concerns.

Management2 DaysCorporate In-House / Classroom; Live Online by arrangement; Blended where suitableConfirmed for each booking
Request a ProposalView course

Supervisory Skills

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M31

FM Supervisor Leadership & Team Management

Lead FM teams through clear briefings, delegation, coaching and performance feedback. Practise respectful communication and constructive responses to conflict and changing work priorities.

Supervisory2 DaysLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
07

TRAINING AREA

Human Resources & Administration

Develop people-management practices and effective administrative services.

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Programme development in progress

This strategic training area is ready for future approved courses.

08

TRAINING AREA

Business, Finance & Procurement

Strengthen commercial decisions, financial control, procurement and supply relationships.

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Contractor & Supplier Management

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C03

Contractor Management – Performance, HSE & Service Assurance

Combine contractor service-performance reviews with HSE and assurance responsibilities. Agree interfaces, evidence requirements and corrective follow-up across the client and supplier teams.

Advanced2–3 DaysCorporate In-House / Classroom; Live Online by arrangement; Blended where suitableConfirmed for each booking
Request a ProposalView course
C05

Contractor Mobilization Readiness Workshop

Use a practical workshop to review contractor mobilisation readiness. Identify missing evidence, unresolved interfaces and decisions required before the agreed start of work.

Workshop1 DayCorporate In-House / Classroom; Live Online by arrangement; Blended where suitableConfirmed for each booking
Request a ProposalView course
C18

Contractor Performance Scorecards & Corrective Action

Develop contractor scorecards that reveal service and control gaps. Link evidence, review decisions and corrective actions without allowing a good total score to hide…

Intermediate2 DaysCorporate In-House / Classroom; Live Online by arrangement; Blended where suitableConfirmed for each booking
Request a ProposalView course
M10

Contractor Performance Management

Review contractor results against agreed service requirements. Use performance evidence, review meetings and corrective actions to address gaps without confusing activity with outcomes.

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
09

TRAINING AREA

Quality & Management Systems

Improve quality, integrate management systems and evaluate performance through evidence.

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Continuous Improvement & Lean

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M08

Quality Management & Continuous Improvement in FM

Use quality methods to understand recurring service problems and test improvements. Compare evidence before and after a change and check whether the improvement is…

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking

Governance & Assurance

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C11

Integrated Inspection, Audit & Assurance

Coordinate inspection, audit and assurance activity across operational disciplines. Use shared evidence and clear findings to avoid gaps, duplication and unsupported conclusions.

Advanced2 DaysCorporate In-House / Classroom; Live Online by arrangement; Blended where suitableConfirmed for each booking
Request a ProposalView course

Integrated Management Systems

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C01

Integrated FM, HSE & Operational Excellence

Align facilities services, HSE controls and operational improvement around shared priorities. Use a cross-functional case to clarify interfaces, readiness and accountability.

Advanced3 DaysCorporate In-House / Classroom; Live Online by arrangement; Blended where suitableConfirmed for each booking
Request a ProposalView course
C19

FM/HSE Management Systems & Governance

Align FM and HSE management systems through clear governance and accountability. Review policies, interfaces, assurance and management decisions while retaining each discipline's requirements.

Advanced2–3 DaysCorporate In-House / Classroom; Live Online by arrangement; Blended where suitableConfirmed for each booking
Request a ProposalView course

Root Cause Analysis & Corrective Action

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M32

Root Cause Analysis & Corrective Action Management

Investigate recurring service problems without jumping to conclusions. Test possible causes against evidence, select corrective actions and evaluate whether recurrence has been reduced.

Intermediate1 DayLive Online / Distance Learning; Classroom; Corporate In-House; Blended where suitableConfirmed for each booking
10

TRAINING AREA

Information Technology & Digital Skills

Build practical computing, software, data and digital-work capabilities.

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Programme development in progress

This strategic training area is ready for future approved courses.

11

TRAINING AREA

Communication & Professional Skills

Develop clear communication, sound judgement and professional effectiveness.

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Programme development in progress

This strategic training area is ready for future approved courses.

12

TRAINING AREA

Security & Emergency Management

Prepare for security risks, crises, emergencies and business disruption.

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Emergency Preparedness

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C17

Emergency Preparedness for Camps & Facilities

Prepare emergency arrangements for camps and facilities. Coordinate communication, resident accountability, service dependencies and response exercises within the approved site plan.

Intermediate2 DaysCorporate In-House / Classroom; Live Online by arrangement; Blended where suitableConfirmed for each booking
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13

TRAINING AREA

Languages

Develop language proficiency and communication for professional contexts.

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Programme development in progress

This strategic training area is ready for future approved courses.

14

TRAINING AREA

Artificial Intelligence (AI)

Develop responsible AI capabilities across professional disciplines and automated workflows.

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Programme development in progress

This strategic training area is ready for future approved courses.

FOR ORGANIZATIONS

Corporate training built around your priorities.

Build a focused programme for your team through private delivery, customized content, agreed schedules and coordinated learning support.

Customized TrainingPrivate Team TrainingCorporate Learning Solutions
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TRAINING NEEDS ANALYSIS

From capability priorities to an actionable plan.

Turn organizational priorities into a structured learning plan through evidence, consultation and clear capability outcomes.

  1. 01Identify Competency Gaps
  2. 02Assess Training Needs
  3. 03Set Priorities
  4. 04Develop Training Plan
  5. 05Deliver Training
  6. 06Evaluate Outcomes
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PROFESSIONAL SERVICES

Practical support beyond training.

Support for tenders, business planning, HSE documentation, procedures, facilities operations and corporate capability materials.

Tender & Proposal Support →Business Planning & Advisory →HSE Documentation & Management Systems →Policies, Procedures & SOPs →Facilities & Operations Support →Company Profiles & Capability Statements →
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YOUR NEXT STEP

Find the right course or build a tailored programme.

Course schedules, delivery options, availability and pricing may change. Refer to the live Al-Warkaa website for the latest information.

info@alwarkaa.org · +9647822721222 · +9647816646640