Payment instructions
- Course enrolment begins with a booking request. Submission of a request does not guarantee a place.
- The Al-Warkaa team will review the request, confirm course availability, applicable price, delivery method and scheduled date by email.
- After approval, the learner will receive an official payment request containing the amount due and the available manual payment method, such as bank transfer or Zain Cash.
- Payment account details must be provided only through the official payment request or confirmation email. Do not publish account numbers on the website.
- The learner must upload or submit proof of payment through the secure payment-confirmation form.
- Enrolment remains “Pending Payment Verification” until Al-Warkaa staff verify the payment.
- After verification, the learner will receive an enrolment confirmation, receipt or payment acknowledgement, course instructions and access information by email.
- Learners must not send passwords, card PINs, verification codes or other confidential banking credentials.
- Any applicable examination, external certification, awarding-body registration, venue, travel, accommodation or delivery charges must be clearly stated before payment.
- Corporate and customized training must use the quotation and staff-approval process rather than individual online checkout.
Cancellation and transfer policy
- A learner may cancel a confirmed public course booking at least seven calendar days before the scheduled start date and receive a full course-fee credit or refund, excluding non-refundable third-party charges and payment-processing costs.
- Cancellations received between three and six calendar days before the course start date are eligible for a 50% refund or a 100% credit toward another Al-Warkaa course.
- Cancellations received less than 72 hours before the course start date, failure to attend, or partial attendance are non-refundable.
- A confirmed booking may be transferred once, without charge, to another eligible participant if Al-Warkaa receives the request at least 48 hours before the course starts.
- A learner may request one transfer to another available course or date. The request is subject to availability and any price difference.
- For self-paced distance-learning courses, cancellation is permitted before learning access is activated. Once access, downloadable materials or an assessment attempt has been provided, the fee is non-refundable unless the course is technically inaccessible and Al-Warkaa cannot resolve the problem.
- If Al-Warkaa cancels or reschedules a course, the learner may choose a full refund, full credit, or transfer to the next available session.
- Al-Warkaa may replace a trainer, adjust the timetable or change the delivery platform when necessary without cancelling the course, provided the learning outcomes remain substantially unchanged.
- Approved refunds should be returned through the original payment method where practicable and processed within 10 to 15 business days.
- External examination, accreditation and awarding-body fees remain subject to the cancellation, transfer and refund rules of the relevant third party. Any non-refundable third-party charges already paid or committed by Al-Warkaa will be deducted from the learner’s refund or credit.
- Corporate and customized training programs are governed by the cancellation, rescheduling, substitution and payment terms stated in the approved quotation, purchase order or contract.
BUILT AROUND YOUR OPERATION
Build a training programme
for your organisation.
Tell us the capability you need, the people involved and the setting in which they work. We will agree a practical programme and delivery proposal.
- Private groups and client-site delivery
- Agreed cases, exercises and operational context
- Clear scope, schedule and commercial proposal