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Training / Facilities Management

M04 · Facilities Management

Facilities Operations & Maintenance Management

Facilities Operations & Maintenance Management helps participants support the organisation through dependable facilities and well-defined services. This 2 days course combines focused instruction, applied discussion and practical work on asset registers and maintenance boundaries and maintenance performance and lifecycle review.

Available for enquiries and quotations. Online learning access is not yet available.

Intermediate2 Days
Price: Needs confirmation
Enquire about this course
Price: Needs confirmation

Booking, schedule and any additional costs are confirmed in your written quotation. An enquiry does not grant learning access.

Course overview

This course develops the knowledge and practical judgement needed to support the organisation through dependable facilities and well-defined services. The learning sequence begins with asset registers and maintenance boundaries, then develops the tools and decisions involved in asset criticality and service consequences. Participants connect these foundations with the remaining modules and complete applied work focused on maintenance performance and lifecycle review.

The programme is intended for FM practitioners, supervisors, service coordinators and facilities managers. Examples are examined from both the person delivering the work and the person reviewing its adequacy. Participants practise identifying the relevant requirement, gathering evidence, recognising uncertainty and documenting a justified recommendation. The emphasis and level of challenge follow the approved intermediate level and the stated duration of 2 Days.

Learning combines facilitator explanation, structured questions, case analysis and practical outputs that can be reviewed against the objectives. Corporate groups can use agreed, anonymised procedures and records to make the discussion relevant to their own operations. Exercises distinguish a training recommendation from an authorised workplace decision: local law, client requirements, contracts, engineering standards and manufacturer instructions remain applicable. The closing activity produces a specific improvement or review plan, with responsibilities and evidence requirements that participants can discuss with their own management.

Why this course matters

The course connects asset registers and maintenance boundaries with maintenance performance and lifecycle review. Participants practise making the reasoning and evidence behind an operational decision clear enough for others to review.

Learning objectives

  • Explain the scope of asset registers and maintenance boundaries.
  • Identify the key requirements for asset criticality and service consequences.
  • Apply a structured approach to corrective and preventive maintenance.
  • Evaluate evidence relating to condition-based maintenance principles.
  • Develop a practical output for work planning and job readiness.
  • Justify recommendations concerning safe work and contractor interfaces.
  • Review responsibilities for backlog management and prioritisation.
  • Prepare an implementation plan for maintenance performance and lifecycle review.

Who should attend

FM practitioners, supervisors, service coordinators and facilities managers

Prerequisites

Relevant workplace exposure and familiarity with basic subject terminology are recommended. Advanced technical workshops require suitable prior knowledge; participant suitability and any specialist preparation are confirmed before booking.

Course curriculum

  1. Asset registers and maintenance boundaries

    Reconcile asset identity, location and maintenance ownership while preserving traceable records and unresolved equipment boundaries.

  2. Asset criticality and service consequences

    Review the consequences of losing asset functions, distinguishing service criticality from purchase price and unverified fallback claims.

  3. Corrective and preventive maintenance

    Connect corrective and preventive work to its purpose, approved requirements and recurrence evidence before proposing strategy changes.

  4. Condition-based maintenance principles

    Assess measurement comparability, operating context and evidence limitations before referring condition information for competent interpretation.

  5. Work planning and job readiness

    Compare demand with net available resources and identify materials, access, authorisations and acceptance gates needed for job readiness.

  6. Safe work and contractor interfaces

    Resolve contractor and service interfaces through clear scope, receiving roles and authorisation boundaries without treating bookings as technical permission.

  7. Backlog management and prioritisation

    Reconcile incoming and closed work, preserve due dates and deferral reasons, and escalate consequence reviews through approved priority arrangements.

  8. Maintenance performance and lifecycle review

    Compare recorded completion with acceptance-supported delivery, reviewing recurrence and exposure evidence before drawing lifecycle or effectiveness conclusions.

Practical learning

A multi-building workplace has rising occupancy, inconsistent inspection results and a backlog of service requests. The client wants a clear operating plan before adding resources.

Participants examine this fictional case through the course modules, identify missing information and prepare a justified response. Corporate examples can be adapted within the agreed scope.

Assessment approach

Knowledge checks assess understanding, while a practical case output tests application. Review criteria are accuracy, use of evidence, recognition of limitations, clear responsibility and feasibility. The facilitator provides feedback; joining instructions confirm attendance requirements and any formal pass criteria before delivery.

Completion information

An Al-Warkaa professional-development completion certificate may be issued against the confirmed attendance and assessment requirements. This is not a claim of professional licensure, regulatory authorisation or third-party accreditation.

Delivery options

Live Online / Distance Learning; Classroom; Corporate In-House; Blended where suitable

Online delivery means instructor-led live online or distance learning. Practical workshops retain the stated classroom/in-house preference. Dates, teaching language, venue and the session schedule are confirmed before enrolment.

Corporate delivery

Request a proposal with the course, number of participants, location, preferred dates and delivery method. Groups above 12 receive a custom quotation. Travel, venue, accommodation, printing, examinations and third-party certification are included only when expressly stated in the proposal.

Frequently asked questions

Does an enquiry reserve a place?

An enquiry starts a discussion. Your place or group delivery is confirmed after availability, scope and commercial terms are agreed.

Can the course use our procedures?

Yes, relevant anonymised documents can be agreed for corporate delivery. Added scope and extensive preparation are confirmed in the quotation.

Is this available as an immediate self-paced course?

The approved online pathway is live online/distance learning. Self-paced learning media is not represented as available until it has been developed and enabled.

Maintenance planning application

Practise turning an incomplete asset register into a justified maintenance recommendation. A fictional pump, cooling unit and door request create competing service priorities and evidence gaps. Participants distinguish asset criticality from job readiness, identify the information needed for a four-hour work window and explain who must verify acceptance and return to service. The Student Guide provides the case, a working sheet and worked reasoning in English and Arabic.

Development references: Atkin and Brooks, Total Facility Management, 4th ed., 2015, printed pp. 221–225; IFMA, Operations and Maintenance Course: Student Guide, Edition 2022, printed pp. 16–18. The exercise is independently authored by Al-Warkaa and does not imply an external award or affiliation.

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Available for enquiries and quotations. Online learning access is not yet available.

YOUR NEXT STEP

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Delivery
Live Online / Distance Learning; Classroom; Corporate In-House; Blended where suitable

Course duration
2 Days

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