Operational Risk Management for FM & Support Services

Course overview

Assess operational risks that cross facilities and support-service boundaries. Coordinate treatment actions, ownership and follow-up across the teams responsible for delivery.

Why this course matters

Support-service risks extend across people, utilities, contractors and changing demand. A useful register makes those dependencies visible.

Learning objectives

• Explain the scope of service scope and risk context.
• Identify the key requirements for critical activities and dependencies.
• Apply a structured approach to hazard identification and exposure.
• Evaluate evidence relating to existing controls and effectiveness.
• Develop a practical output for risk treatment and authority.
• Justify recommendations concerning contractor and change interfaces.
• Review responsibilities for monitoring indicators and assurance.
• Prepare an implementation plan for operational risk register workshop.

Who should attend

cross-functional corporate teams, operational managers, FM/HSE professionals and contractor interfaces

Prerequisites

Relevant workplace experience and familiarity with the subject fundamentals are recommended. The team reviews participant suitability and any specialist preparation before confirming the booking.

Course curriculum

1. Service scope and risk context

2. Critical activities and dependencies

3. Hazard identification and exposure

4. Existing controls and effectiveness

5. Risk treatment and authority

   Choose a risk-treatment proposal that addresses the operational scenario and identify the authority needed to implement it.

6. Contractor and change interfaces

7. Monitoring indicators and assurance

8. Operational risk register workshop

Practical learning

Map a fictional facility’s critical support activities. Draft risk statements, distinguish existing controls from proposed treatments and assign review triggers in an operational risk register.

Assessment approach

Knowledge checks assess understanding, while a practical case output tests application. Review criteria are accuracy, use of evidence, recognition of limitations, clear responsibility and feasibility. The facilitator provides feedback; joining instructions confirm attendance requirements and any formal pass criteria before delivery.

Completion information

An Al-Warkaa professional-development completion certificate may be issued against the confirmed attendance and assessment requirements. This is not a claim of professional licensure, regulatory authorisation or third-party accreditation.

Delivery options

Corporate In-House / Classroom; Live Online by arrangement; Blended where suitable

Online delivery means instructor-led live online or distance learning. Practical workshops retain the stated classroom/in-house preference. Dates, teaching language, venue and the session schedule are confirmed before enrolment.

Corporate delivery

Request a proposal with the course, number of participants, location, preferred dates and delivery method. Groups above 12 receive a custom quotation. Travel, venue, accommodation, printing, examinations and third-party certification are included only when expressly stated in the proposal.

Frequently asked questions

Does an enquiry reserve a place?

An enquiry starts a discussion. Your place or group delivery is confirmed after availability, scope and commercial terms are agreed.

Can the course use our procedures?

Yes, relevant anonymised documents can be agreed for corporate delivery. Added scope and extensive preparation are confirmed in the quotation.

Is this available as an immediate self-paced course?

The approved online pathway is live online/distance learning. Self-paced learning media is not represented as available until it has been developed and enabled.