Operational Risk Management for FM & Support Services

Course overview

This course develops the knowledge and practical judgement needed to integrate service performance, HSE and operational assurance around organisational priorities. The learning sequence begins with service scope and risk context, then develops the tools and decisions involved in critical activities and dependencies. Participants connect these foundations with the remaining modules and complete applied work focused on operational risk register workshop.

The programme is intended for cross-functional corporate teams, operational managers, FM/HSE professionals and contractor interfaces. Examples are examined from both the person delivering the work and the person reviewing its adequacy. Participants practise identifying the relevant requirement, gathering evidence, recognising uncertainty and documenting a justified recommendation. The emphasis and level of challenge follow the approved advanced level and the stated duration of 2 Days.

Learning combines facilitator explanation, structured questions, case analysis and practical outputs that can be reviewed against the objectives. Corporate groups can use agreed, anonymised procedures and records to make the discussion relevant to their own operations. Exercises distinguish a training recommendation from an authorised workplace decision: local law, client requirements, contracts, engineering standards and manufacturer instructions remain applicable. The closing activity produces a specific improvement or review plan, with responsibilities and evidence requirements that participants can discuss with their own management.

Why this course matters

The course connects service scope and risk context with operational risk register workshop. Participants practise making the reasoning and evidence behind an operational decision clear enough for others to review.

Learning objectives

• Explain the scope of service scope and risk context.
• Identify the key requirements for critical activities and dependencies.
• Apply a structured approach to hazard identification and exposure.
• Evaluate evidence relating to existing controls and effectiveness.
• Develop a practical output for risk treatment and authority.
• Justify recommendations concerning contractor and change interfaces.
• Review responsibilities for monitoring indicators and assurance.
• Prepare an implementation plan for operational risk register workshop.

Who should attend

cross-functional corporate teams, operational managers, FM/HSE professionals and contractor interfaces

Prerequisites

Relevant workplace exposure and familiarity with basic subject terminology are recommended. Advanced technical workshops require suitable prior knowledge; participant suitability and any specialist preparation are confirmed before booking.

Course curriculum

1. Service scope and risk context

   Describe a risk as a credible scenario with causes, an event and consequences in a defined context.

2. Critical activities and dependencies

   Business continuity starts with understanding which activities must be maintained or restored following disruption.

3. Hazard identification and exposure

   Describe a risk as a credible scenario with causes, an event and consequences in a defined context.

4. Existing controls and effectiveness

   Begin with a clear description of the problem: what happened, where, when and how it differs from the expected result.

5. Risk treatment and authority

   Choose a risk-treatment proposal that addresses the operational scenario and identify the authority needed to implement it.

6. Contractor and change interfaces

   Read the actual agreement and its document hierarchy before drawing conclusions about an obligation.

7. Monitoring indicators and assurance

   A measure is useful when it supports a decision.

8. Operational risk register workshop

   Describe a risk as a credible scenario with causes, an event and consequences in a defined context.

Practical learning

A company is mobilising an integrated support-services contract for an operating site. Accommodation, catering, maintenance and HSE teams have separate plans with unresolved interfaces. Leaders must agree a common readiness, performance and assurance approach.

Participants examine this fictional case through the course modules, identify missing information and prepare a justified response. Corporate examples can be adapted within the agreed scope.

Assessment approach

Knowledge checks assess understanding, while a practical case output tests application. Review criteria are accuracy, use of evidence, recognition of limitations, clear responsibility and feasibility. The facilitator provides feedback; joining instructions confirm attendance requirements and any formal pass criteria before delivery.

Completion information

An Al-Warkaa professional-development completion certificate may be issued against the confirmed attendance and assessment requirements. This is not a claim of professional licensure, regulatory authorisation or third-party accreditation.

Delivery options

Corporate In-House / Classroom; Live Online by arrangement; Blended where suitable

Online delivery means instructor-led live online or distance learning. Practical workshops retain the stated classroom/in-house preference. Dates, teaching language, venue and the session schedule are confirmed before enrolment.

Corporate delivery

Request a proposal with the course, number of participants, location, preferred dates and delivery method. Groups above 12 receive a custom quotation. Travel, venue, accommodation, printing, examinations and third-party certification are included only when expressly stated in the proposal.

Frequently asked questions

Does an enquiry reserve a place?

An enquiry starts a discussion. Your place or group delivery is confirmed after availability, scope and commercial terms are agreed.

Can the course use our procedures?

Yes, relevant anonymised documents can be agreed for corporate delivery. Added scope and extensive preparation are confirmed in the quotation.

Is this available as an immediate self-paced course?

The approved online pathway is live online/distance learning. Self-paced learning media is not represented as available until it has been developed and enabled.