Oil & Gas Support Services Management Program

Course overview

This course develops the knowledge and practical judgement needed to integrate service performance, HSE and operational assurance around organisational priorities. The learning sequence begins with day 1: support-service scope and governance, then develops the tools and decisions involved in day 1: demand, occupancy and capacity planning. Participants connect these foundations with the remaining modules and complete applied work focused on day 5: action-plan presentation and assessment.

The programme is intended for cross-functional corporate teams, operational managers, FM/HSE professionals and contractor interfaces. Examples are examined from both the person delivering the work and the person reviewing its adequacy. Participants practise identifying the relevant requirement, gathering evidence, recognising uncertainty and documenting a justified recommendation. The emphasis and level of challenge follow the approved advanced level and the stated duration of 5 Days.

Learning combines facilitator explanation, structured questions, case analysis and practical outputs that can be reviewed against the objectives. Corporate groups can use agreed, anonymised procedures and records to make the discussion relevant to their own operations. Exercises distinguish a training recommendation from an authorised workplace decision: local law, client requirements, contracts, engineering standards and manufacturer instructions remain applicable. The closing activity produces a specific improvement or review plan, with responsibilities and evidence requirements that participants can discuss with their own management.

Why this course matters

The course connects day 1: support-service scope and governance with day 5: action-plan presentation and assessment. Participants practise making the reasoning and evidence behind an operational decision clear enough for others to review.

Learning objectives

• Explain the scope of day 1: support-service scope and governance.
• Identify the key requirements for day 1: demand, occupancy and capacity planning.
• Apply a structured approach to day 1: service specifications and contractor interfaces.
• Evaluate evidence relating to day 2: accommodation and camp operations.
• Develop a practical output for day 2: catering and food-safety management.
• Justify recommendations concerning day 2: cleaning, waste and pest-control assurance.
• Review responsibilities for day 3: assets, maintenance and work control.
• Prepare an implementation plan for day 3: hse and safe-work coordination.

Who should attend

cross-functional corporate teams, operational managers, FM/HSE professionals and contractor interfaces

Prerequisites

Relevant workplace exposure and familiarity with basic subject terminology are recommended. Advanced technical workshops require suitable prior knowledge; participant suitability and any specialist preparation are confirmed before booking.

Course curriculum

1. Day 1: Support-service scope and governance

   Start with the outcome the organisation needs and identify the boundaries of the service or study.

2. Day 1: Demand, occupancy and capacity planning

   Camp and accommodation operations connect room inventory, occupancy, resident services and supporting infrastructure.

3. Day 1: Service specifications and contractor interfaces

   Read the actual agreement and its document hierarchy before drawing conclusions about an obligation.

4. Day 2: Accommodation and camp operations

   Camp and accommodation operations connect room inventory, occupancy, resident services and supporting infrastructure.

5. Day 2: Catering and food-safety management

   Food-safety control follows the food through receiving, storage, preparation, production, transport and service.

6. Day 2: Cleaning, waste and pest-control assurance

   Design cleaning around the condition required, the type of soil, the surface and the risk of contamination.

7. Day 3: Assets, maintenance and work control

   An asset register supports decisions only when the asset's function, location, condition and ownership are clear.

8. Day 3: HSE and safe-work coordination

   A permit-to-work system coordinates and authorises specified work under defined conditions.

9. Day 3: Operational risk and service continuity

   Business continuity starts with understanding which activities must be maintained or restored following disruption.

10. Day 4: Contract performance, SLAs and KPIs

    A measure is useful when it supports a decision.

11. Day 4: Cost evidence and service acceptance

    Cost control depends on consistent definitions and evidence.

12. Day 4: Inspection, audit and corrective action

    Define the criterion before deciding whether a condition is acceptable.

13. Day 5: Emergency and change readiness

    A readiness review checks whether the conditions for starting an activity or operation have been met.

14. Day 5: Integrated management case study

    Assurance asks whether the organisation has adequate grounds to trust its arrangements.

15. Day 5: Action-plan presentation and assessment

    Assurance asks whether the organisation has adequate grounds to trust its arrangements.

Practical learning

A company is mobilising an integrated support-services contract for an operating site. Accommodation, catering, maintenance and HSE teams have separate plans with unresolved interfaces. Leaders must agree a common readiness, performance and assurance approach.

Participants examine this fictional case through the course modules, identify missing information and prepare a justified response. Corporate examples can be adapted within the agreed scope.

Assessment approach

Knowledge checks assess understanding, while a practical case output tests application. Review criteria are accuracy, use of evidence, recognition of limitations, clear responsibility and feasibility. The facilitator provides feedback; joining instructions confirm attendance requirements and any formal pass criteria before delivery.

Completion information

An Al-Warkaa professional-development completion certificate may be issued against the confirmed attendance and assessment requirements. This is not a claim of professional licensure, regulatory authorisation or third-party accreditation.

Delivery options

Corporate In-House / Classroom; Live Online by arrangement; Blended where suitable

Online delivery means instructor-led live online or distance learning. Practical workshops retain the stated classroom/in-house preference. Dates, teaching language, venue and the session schedule are confirmed before enrolment.

Corporate delivery

Request a proposal with the course, number of participants, location, preferred dates and delivery method. Groups above 12 receive a custom quotation. Travel, venue, accommodation, printing, examinations and third-party certification are included only when expressly stated in the proposal.

Frequently asked questions

Does an enquiry reserve a place?

An enquiry starts a discussion. Your place or group delivery is confirmed after availability, scope and commercial terms are agreed.

Can the course use our procedures?

Yes, relevant anonymised documents can be agreed for corporate delivery. Added scope and extensive preparation are confirmed in the quotation.

Is this available as an immediate self-paced course?

The approved online pathway is live online/distance learning. Self-paced learning media is not represented as available until it has been developed and enabled.