Contractor Management – Performance, HSE & Service Assurance

Course overview

Combine contractor service-performance reviews with HSE and assurance responsibilities. Agree interfaces, evidence requirements and corrective follow-up across the client and supplier teams.

Why this course matters

A contractor’s reported performance needs to be checked against both service obligations and HSE requirements throughout the contract.

Learning objectives

• Explain the scope of contract scope and HSE requirements.
• Identify the key requirements for supplier capability and due diligence.
• Apply a structured approach to mobilisation and service baselines.
• Evaluate evidence relating to roles and safe-work interfaces.
• Develop a practical output for integrated kpis and evidence.
• Justify recommendations concerning inspection and assurance priorities.
• Review responsibilities for incident, variation and escalation controls.
• Prepare an implementation plan for corrective action and recovery planning.

Who should attend

cross-functional corporate teams, operational managers, FM/HSE professionals and contractor interfaces

Prerequisites

Relevant workplace experience and familiarity with the subject fundamentals are recommended. The team reviews participant suitability and any specialist preparation before confirming the booking.

Course curriculum

1. Contract scope and HSE requirements

2. Supplier capability and due diligence

3. Mobilisation and service baselines

4. Roles and safe-work interfaces

5. Integrated KPIs and evidence

6. Inspection and assurance priorities

7. Incident, variation and escalation controls

8. Corrective action and recovery planning

9. Performance review workshop

10. Exit and transition assurance

Practical learning

Review a fictional contractor file from selection to transition. Identify missing mobilisation evidence, test scorecard claims and prepare a recovery plan with owners and acceptance checks.

Assessment approach

Knowledge checks assess understanding, while a practical case output tests application. Review criteria are accuracy, use of evidence, recognition of limitations, clear responsibility and feasibility. The facilitator provides feedback; joining instructions confirm attendance requirements and any formal pass criteria before delivery.

Completion information

An Al-Warkaa professional-development completion certificate may be issued against the confirmed attendance and assessment requirements. This is not a claim of professional licensure, regulatory authorisation or third-party accreditation.

Delivery options

Corporate In-House / Classroom; Live Online by arrangement; Blended where suitable

Online delivery means instructor-led live online or distance learning. Practical workshops retain the stated classroom/in-house preference. Dates, teaching language, venue and the session schedule are confirmed before enrolment.

Corporate delivery

Request a proposal with the course, number of participants, location, preferred dates and delivery method. Groups above 12 receive a custom quotation. Travel, venue, accommodation, printing, examinations and third-party certification are included only when expressly stated in the proposal.

Frequently asked questions

Does an enquiry reserve a place?

An enquiry starts a discussion. Your place or group delivery is confirmed after availability, scope and commercial terms are agreed.

Can the course use our procedures?

Yes, relevant anonymised documents can be agreed for corporate delivery. Added scope and extensive preparation are confirmed in the quotation.

Is this available as an immediate self-paced course?

The approved online pathway is live online/distance learning. Self-paced learning media is not represented as available until it has been developed and enabled.